At Motion Optics, we're committed to providing reliable, high-quality products you can trust. That's why every camera is backed by our warranty for added peace of mind.
Warranty Coverage
All Motion Optics cameras include a 6-month limited warranty from the date of delivery.
Our warranty covers manufacturing defects and faults that occur during normal use.
Examples include:
- Camera not powering on
- Faulty buttons or controls
- Charging issues
- Manufacturing defects
- Hardware faults not caused by accidental damage
What Isn't Covered
Our warranty does not cover:
- Accidental damage
- Water or liquid damage
- Drops, impacts or misuse
- Normal cosmetic wear and tear
- Damage caused by unauthorised repairs or modifications
- Loss or theft of the product
Making a Warranty Claim
To submit a warranty claim, please contact us with:
- Your order number
- A description of the issue
- Photos or a short video showing the fault (if applicable)
Email: motionopticshelp@gmail.com
Our support team aims to respond within 24 hours and will guide you through the next steps.
Replacements
If your warranty claim is approved, we'll provide one of the following at no additional cost:
- A replacement product
- A repaired product (where applicable)
- A full refund if a replacement is unavailable
Our Commitment
Your satisfaction is our priority. If you experience any issues with your Motion Optics camera, we'll work quickly to find the best solution and get you back to capturing every moment as soon as possible.