At Motion Optics, we want you to feel confident when shopping with us. If you’re not completely happy with your order, we’re here to help.
Returns
We offer a 7-day return policy from the date your order is delivered.
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Complete with all accessories, cables and manuals
- Returned with proof of purchase
How to Start a Return
To request a return, please contact us at:
Please include:
- Your full name
- Order number
- Reason for return
- Photos of the item if requested
Refunds
Once your return has been received and inspected, we’ll notify you by email. If approved, your refund will be processed back to your original payment method.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos or videos of the issue so we can help resolve it.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Exchanges
If you’d like to exchange your item, please contact us and we’ll guide you through the next steps.